Business Administration Apprenticeship Course

Business Administrators are invaluable to the business, as they are the foundation for ensuring the maintenance and flow of business systems and communications, which enable an organisation to be responsive, informed and successful. Apprentice Administrators will get involved in the day to day functions of an office, working as part of a team or individually depending on your employer. It is a varied and interesting career and can range from large multi-million pound organisations to small enterprises!




Skills, interests and qualities

  • The ability to meet and greet known and unknown visitors in a polite, courteous and professional manner, using effective questioning techniques
  • An organised approach and excellent time management skills
  • Good verbal, non-verbal and written communication skill
  • The ability to work well as part of a team, understanding roles in the company
  • Computer literacy across Word, Excel, Outlook Publisher and PowerPoint and accurate keyboard skills
  • The ability to produce a range of business documents to a corporate standard
  • A good level of business English, spelling and grammar
  • Strong numeracy skills
  • Accuracy and attention to detail plus the ability to store and retrieve information from paper and electronic filing systems
  • The ability to take effective written messages and pass them on


What training will I receive?

You will be given underpinning knowledge and training to develop the skills, which will allow you to ensure that you are organised and that tasks are completed within deadlines set, meeting targets on time. 

  • Confident written and verbal communication skills
  • Prioritisation and time management skills
  • How to meet, greet and support visitors
  • Production of a wide range of business related document, forms, letters, minutes, reports, tables, spreadsheets, presentations, flowcharts etc.
  • Operation of a wide range of manual and electronic office equipment
  • Microsoft IT skills, in Word, Excel, PowerPoint, Publisher and Outlook
  • How to answer the telephone in a professional manner, take and pass on effective messages and leave clear voicemail messages


When do I attend training?

You will be required to attend Webs for 2 ‘Off the Job’ training days per month. These are usually on the same day of the week on alternate weeks, however, if there are staffing issues or high volume workloads, on occasion this can be re-arranged to help the employer, but the missed hours need to be ‘banked’ to catch up later as the modules of the qualification do run on set guided learning hours. You will be given your dates each quarter for a 3 month period to give your company the opportunity to plan around your absence.


What will I get at the end of my programme?

You will get a Level 2 Framework in Business Administration, if this is your first role in administration, or you are a school leaver with no administrative experience.

Plus improving Functional Skills in English, Maths and ICT. You will have to achieve Level 1 Functional Skills in the above and be working towards level 2 if you do not possess them already or hold GCSE’s to that level.


Progression opportunities

You can progress from the level 2 to a level 3 Advanced Apprenticeship in Business Administration or diversify into a different occupational area such as Customer Service at Level 2.

Plus Level 3 Apprenticeships also ask for functional skills to be achieved in English, Maths and ICT at Level 2.


How do I apply?

There are several ways to apply:

  • Contact the recruitment team on 0115 9677771 or write to us at WEBS Training Ltd, The Poplars, Wollaton Road Beeston NG9 2PD
  • Submit an enquiry via the website here
  • Email us at


About the Apprenticeship Standard in Business and Administration

To be awarded an Apprenticeship Standard in Business & Administration, candidates must demonstrate that they are able to perform the job or an appropriate task competently.


Mandatory units

  • Manage own performance in a business environment
  • Improve own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment


Other Topics covered

These include principles of business document production and information management, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process and contributing to the development and implementation of an information system.


Assessment method

This qualification is assessed by:

  • a series of practical assessments
  • a portfolio of evidence and
  • mandatory online tests