Team Leader / Supervisor Apprenticeship Course

Working as a Team Leader / Supervisor is all about organisation, delegation, management and performance monitoring.

Team leaders oversee projects and supervise the day-to-day operations of their team, making sure everyone is pulling their weight, distributing the workload evenly and that motivation and performance levels are maintained. A team leader is someone who provides direction, instructions and guidance to their team, for the purpose of achieving a certain goal.

Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.


Skills, interests and qualities

  • Good communication and listening skills

  • Good customer service skills

  • The ability to solve problems

  • The ability to write reports

  • Respect for others

  • Confidence in your ability

  • A willingness to listen and learn

  • The ability to motivate and inspire others

  • Good organisational skills

  • The ability to prioritise workloads

  • The ability to delegate


What training will I receive?

  • Develop the core skills to become an effective team leader
  • Identify motivation techniques that help you to get the best from others
  • Become experienced in a range of tools to aid your development as a team leader
  • Be aware of the wider range of management styles and techniques
  • Gain the confidence to tackle difficult issues


When do I attend training?

Training can be organised to suit the needs of employers and usually done on the job, as long as you are away from carrying out your usual duties to receive the training input needed. There may be a need to attend at Webs Training premises for some of the programme, but this will be agreed as required with the employer.


What will I get at the end of my programme?

Throughout your Level 3 Apprentice Standard training programme you will need to prove your ability in all of the following 12 requirements:

  • Leading People, Managing People, Building Relationships, Communication, Operational Management, Project Management, Finance, Awareness of Self, Management of Self, Decision-Making, Behaviours and completion of Skills and Behaviours activity pack.


On successful completion you will have achieved a Level 3 Team Leader / Supervisor Standard


Progression opportunities

On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the In stitute of Leadership & Management, to support their professional career development and progression.


How do I apply?

There are several ways to apply:

Contact the recruitment team on 0115 9677771 or write to us at WEBS Training Ltd, The Poplars, Wollaton Road Beeston NG9 2PD

Submit an enquiry via the website Enquiry Form

Email us at


The Standard - Requirements: Knowledge, Skills and Behaviours



What is required (through formal learning and applied according to business environment)
Interpersonal excellence – managing people and developing relationships
Leading People Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.
Managing People Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.
Building Relationships Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.
Communication Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.
Organisational Performance - delivering results
Operational Management Understand how organisational strategy is developed. Know how to implement operational/team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.
Project Management Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.
Finance Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.
Personal Effectiveness – managing self

Awareness of Self

Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence.
Management of Self Understand time management techniques and tools, and how to prioritise activities and approaches to planning.
Decision Making Understand problem solving and decision making techniques, and how to analyse data to support decision making.


What is required (acquired and demonstrated through continuous professional development)
Interpersonal excellence – managing people and developing relationships
Leading People Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
Managing People Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
Building Relationships Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.
Communication Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
Organisational Performance – delivering results
Operational Management Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.
Project Management Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.
Finance Applying organisational governance and compliance requirements to ensure effective budget controls.
Personal Effectiveness – managing self
Self-Awareness Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
Management of Self Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
Decision Making Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.


What is required (developed and exhibited in the workplace)
Takes responsibility Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.
Inclusive Open, approachable, authentic, and able to build trust with others. Seeks views of others.
Agile Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.
Professionalism Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.