Customer Service Apprentice and Auto CAD Technician - Vaux Joinery Ltd - Nottingham
BACKWhat will the apprentice be doing?
- Working on systems to meet the needs of the business
- Understand the different needs and priorties of the customers and the best way to manage their expectations
- effective teamwork
- Working as an AutoCAD Technician
- Understand your role and responsibility within the organisation
- Product and service knowledge
- Providing support to different departments including office, design, and manufacturing
- Undertaking administration duties
What training will the apprentice take and what qualification will the apprentice get at the end?
Intermediate Customer Service Practitioner Standard.
During your apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally. Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role. If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.
What is the expected career progression after this apprenticeship?
Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision. Progression within the organisation to include more responsibility and wider range of production work.
